Privacy Policy
This policy is written for ParcelPilot, an online parcel booking and delivery platform serving customers, delivery partners and business users.
1. Introduction
This Privacy Policy explains how ParcelPilot collects, uses, stores and protects information when customers, delivery partners and visitors use our parcel booking and delivery platform.
2. Information We Collect
We may collect name, email address, phone number, pickup and delivery addresses, parcel information, account information, payment references, support messages and operational delivery records.
3. How We Use Information
Information is used for order processing, delivery tracking, partner assignment, customer support, service improvements, fraud prevention, platform security and operational communication.
4. Delivery Partner Information
Delivery partner profiles may include contact details, vehicle information, identity or verification documents, delivery activity, payout records and availability status required to operate the service.
5. Cookies and Analytics
ParcelPilot may use cookies, Google Analytics and website performance tracking tools to understand traffic, improve usability and monitor website reliability.
6. Data Sharing
We may share necessary information with delivery partners, service providers, technical vendors, payment or communication providers and legal authorities when required by applicable law.
7. Data Security
We use reasonable technical and organizational safeguards to protect user data. No digital platform can guarantee absolute security, but we work to reduce unauthorized access and misuse.
8. User Rights
Users may request correction, update or deletion of eligible personal information, subject to operational, legal, fraud-prevention and record-retention requirements.
9. Data Retention
We retain information for as long as required to provide services, resolve disputes, comply with law, maintain business records and improve platform safety.
10. Third-Party Services
ParcelPilot may use Firebase, Google Analytics, Cloudinary and Resend Email Services or similar providers for authentication, database, analytics, media hosting and email communication.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest effective date where applicable.
12. Contact Information
For privacy questions, contact ParcelPilot at phone 9166664784 or email parcelpilot12@gmail.com.